Delivery and Returns

Orders placed before 2pm are dispatched the next working day by Royal Mail. UK delivery starts at £3.95. Free UK Tracked 48 delivery on orders over £45. You can cancel within 14 days, starting the day after delivery. Every product is supplied sealed. If you change your mind, it must be returned with the seal intact. Below you’ll find our delivery options, how to return an item, and what happens next.

Delivery

Free UK Tracked 48 delivery on orders over £45 · Order before 2pm for next working day dispatch

Order before 2pm and your order is dispatched the next working day. All orders are sent by Royal Mail. Free delivery applies to Tracked 48 only.

Service	Cost	Delivery time after dispatch
UK
Royal Mail Tracked 48® (Free over £45)	£3.95. Free UK Tracked 48 delivery on orders over £45	Royal Mail aims to deliver in 2–3 working days
Tracked 24	£4.95	Royal Mail aims to deliver the next working day
Special Delivery by 1pm	£10.95 (signed for, orders up to 500g)	Royal Mail guarantees delivery by 1pm the next working day after dispatch
International (Royal Mail International Tracked)
Ireland	£10	Royal Mail aims to deliver in 3–4 working days
Europe, including non-EU countries such as Norway and Switzerland (see checkout for the full list)	£20	Royal Mail aims to deliver in 3–5 working days (3–4 to some countries)

• Where we deliver: we currently deliver only to the UK, Ireland and Europe.
• Ordering from outside the UK: please check your own country’s rules on CBD before you order.
• Where we deliver in the UK: we deliver to all UK areas. Royal Mail doesn’t set a Tracked 24 or Tracked 48 delivery target for some postcodes, including Northern Ireland (BT), parts of the Scottish Highlands and Islands, the Isles of Scilly, the Channel Islands and the Isle of Man, so delivery there may take longer.
• Tracking: once your order is dispatched, you’ll get an automatic email with your tracking link.
• Age: our products are not for sale to anyone under 18.

Order not arrived?

If your order hasn’t arrived, email info@CBDArmour.co.uk within 21 days of the email confirming that your order was dispatched. Include your order number. Royal Mail asks us to wait before we can report an item as missing, so please allow until the expected delivery date plus 7 working days for Tracked 24 and Tracked 48, plus 5 working days for Special Delivery, or plus 20 working days for Ireland and Europe, then email us. We’ll look into it with Royal Mail.

Our Terms and Conditions say: “To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched.”

Changing your mind: cancelling within 14 days

If you’re buying as a consumer, you can cancel your order within 14 days, starting the day after delivery. You don’t need to give a reason.

“You have 14 days to cancel your order under our 14 day return period policy, which starts the day after delivery.”

To start a return, email info@CBDArmour.co.uk with your order number, the item and the reason for return. We’ll send you a returns authorisation number and confirm the return address. We give you the returns address with your returns authorisation number. Please get your returns authorisation number before you post anything.

Please return items unused, with seals intact, in their original packaging. Our Terms and Conditions say: “All items must be returned unused and in the original packaging as they were in when received by you.”

Please send the item back within 14 days of telling us you’re cancelling. All our products are supplied sealed for health protection and hygiene reasons, so once a seal has been broken after delivery, the product isn’t suitable for return and we can’t accept it as a change-of-mind return. This doesn’t apply to faulty, damaged or wrong items.

You pay return postage for change-of-mind returns. We refund return postage only where we sent you the wrong item, the item is damaged or faulty, or you’re returning a substitute or replacement item that you don’t want to keep.

How to return an item

1. Email info@CBDArmour.co.uk with your order number, the item you’re returning and the reason for return.
2. Wait for your returns authorisation number and the address to send it to.
3. Pack the item securely. Put your order number, name and address inside the package.
4. Get proof of postage from the courier (it doesn’t cost anything). We recommend a service that insures the item for its value, because “Any item you have accepted and then return is your responsibility until it reaches our warehouse.”
5. We don’t provide prepaid return labels.

Wrong, damaged or faulty items

If an item is faulty, damaged or not what you ordered, we’ll accept it back even if it’s been opened, and we’ll refund your return postage.

Wrong item: “To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.”

Damaged or faulty: email us as soon as possible after you notice the problem, tell us exactly what the fault or damage is, and we’ll advise you on what to do next.

In these cases we refund your return postage. If an item returned as faulty turns out to be in good working order, our Terms and Conditions say: “We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.”

This doesn’t affect your statutory rights.

Refunds

All returned products are checked by our Returns Department. If you’re entitled to a refund, we refund the price of your item including the cost of delivery to the original credit/debit card account used to purchase it.

Our Terms and Conditions say: “Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 14 days of receiving the goods back (or proof of return, if earlier).”

If you ask for a replacement and the product is no longer available, we refund you instead.

Replacements: if a faulty or damaged item was replaced, you can cancel your order for the replacement within 7 working days, starting the day after you receive it, and get a refund.

Questions or complaints

Email info@CBDArmour.co.uk, or call 0121 405 1586 (Mon–Fri 09:00–17:00 GMT).

Full terms: Terms and Conditions.

Further reading: Returning an unopened CBD product

Delivery and returns FAQs

When will my order be dispatched?
Orders placed before 2pm are dispatched the next working day by Royal Mail.

How much is delivery?
UK: Royal Mail Tracked 48® (Free over £45) is £3.95. Free UK Tracked 48 delivery on orders over £45. Free delivery applies to Tracked 48 only. Tracked 24 is £4.95. Special Delivery by 1pm is £10.95 (signed for, orders up to 500g). Ireland is £10 and Europe, including non-EU countries such as Norway and Switzerland, is £20 (see checkout for the full list), both by Royal Mail International Tracked. International delivery times vary by country. We currently deliver only to the UK, Ireland and Europe.

Can I cancel my order?
Yes, within 14 days, starting the day after delivery. Email info@CBDArmour.co.uk for a returns authorisation number before you send anything back.

Do I pay return postage?
For change-of-mind returns, yes. If we sent the wrong item, or it’s damaged or faulty, we refund the return postage.

My order hasn’t arrived. What should I do?
Email info@CBDArmour.co.uk within 21 days of the email confirming your order was dispatched, and include your order number.

How will I be refunded?
To the original credit/debit card used for the order, including the cost of delivery, at the latest within 14 days of us receiving the goods back (or proof of return, if earlier).