Our offices are open during the following hours:
Monday to Friday 9.00am to 5.00pm (GMT)
European Head Office:Paepargi tn 49-21
Republic of Estonia
We aim to respond swiftly to everyone within 48 hours for any type of questions, enquires or customer service issues.
Customer Service FAQs:
Not received a email?
If you have not received an Order Confirmation or Dispatch Confirmation email, Please check your spam folder.
Please add the following Emails to your contact list/address book to avoid missing them in the future:
Are you expecting your order delivery? (all times are GMT)
If you have made an order:
-Between Monday and Friday before 2.00pm your order will be dispatched that same working day (2.00pm cut off time every day).
-After 2.00pm your order will be dispatched the next working day.
-Between Friday 2.00pm and Sunday 11.59pm - Your order will be dispatched on the next working day, usually Monday (excluding bank holidays).
Guaranteed next day delivery – Your order is only guaranteed next working day if it’s ordered before 2.00pm between Monday and Thursday. If your order is placed after Friday 2.00pm your order will be dispatched on the next working day (Monday), and delivered on Tuesday (excluding bank holidays).